Frequently asked questions

We have compiled an overview of our guests' most frequently asked questions here. If the answer you are lookingfor is not listed, we look forward to your contact request.

How to get there

From the International Airport in Frankfurt am Main, you can take an ICE train directly to the main train station in Mannheim. Here you can take the tram number “1” in the direction of “Schönau,” the number “3” in the direction of “Sandhofen,” the number “4” in the direction of “Heddesheim” or the number “5” in the direction of Heidelberg until the stop “Paradeplatz.”

From the BAB A5, A6 and A656 motorways:

Take the motorway exit for “Mannheim Mitte” and continue towards the city centre (Zentrum) until “Wasserturm” / “Rosengarten”. Turn left off “Kaiserring” in direction of the main railway station (Hauptbahnhof). Shortly before yuo reach the main station, change to the right line towards Ludwigshafen. Drive past Mannheim Palace and continue on the right lane. The hotel is signposted from that point onwards.


From the main railway station, take any of the following tram lines to reach the hotel:

Line 1 in direction "Schönau", line 3 in direction "Sandhofen", line 4 towards "Heddesheim" or line 5 to Heidelberg. Get off at the stop "Paradeplatz". From there, you can either walk for 500 metres or take either tram line 2 or 6 in direction "Rheingönnheim". Get off at the stop "Rathaus" (city hall). From there, you will have to walk only 150 metres to reach the hotel.

Hotel guests use the on-site car park or the underground parking garage (subject to availability) for € 10.00 per day. Public coach parking is available 150 m away.


Your hotel room is available for you from 3:00 p.m. on the day of arrival.

We kindly ask you to vacate your room by 11:00 a.m. on the day of departure.

Yes! Pets can stay overnight for € 9.00 per animal, per night.

Children from 0-6 years old can sleep for free in their parent’s room.

Children from 6-12 years old pay 50% for all services booked if they stay in the same room as their parents.

Children over 12 years old pay 100% for all services booked if they stay in the same room as their parents.

We are accepting the MasterCard, VISA, MAESTRO, V PAY, JCB, Union PAY, Diners Club International, Discover, American Express, EC and cash.

With our balanced breakfast buffet, we offer our guests a good start into the day.


  • Monday - Saturday 6:00 a.m. - 10:00 a.m.
  • Sundays and public holidays 7:00 a.m. - 11:00 a.m.

Yes! Our guests can use the Wi-Fi for free throughout the entire hotel.


The hotel is located in Mannheim city centre. From here you can discover the city’s tourist attractions by foot. You can visit Mannheim Palace or the Reiss Engelhorn Museum, for example. The “German Wine Route” is perfect for a day excursion. Discover more tips for excursions here.


Sure Hotel by Best Western Mannheim City
C7 9-11
​68159 Mannheim

  • +49 (0) 621 159 20
  • info@mannheim-city.surehotel.de Email