FAQ

Frequently asked questions

We have compiled an overview of our guests' most frequently asked questions here. If the desired response is not listed, we look forward to your contact request.

How to get there

From the City Airport Mannheim you can reach the Best Western Hotel Mannheim City in only 20 minutes using public transport. Get onto the tram number “5” at the station “Neuostheim” in the direction of Heidelberg. This will bring you to the station “Paradeplatz.” From here, it is only 500 metres to our hotel.

From the International Airport in Frankfurt am Main, you can take an ICE train directly to the main train station in Mannheim. Here, you can take the tram number “1” in the direction of “Schönau,” the number “3” in the direction of “Sandhofen,” the number “4” in the direction of “Heddesheim” or the number “5” in the direction of Heidelberg until the stop “Paradeplatz.”

From the BAB A5, A6 and A656 motorways:

Take the motorway exit for “Mannheim Mitte” and drive in the direction of “Zentrum” until the “Wasserturm” / “Rosengarten”. Turn left off the “Kaiserring” in the direction of the “Hauptbahnhof” and shortly before the “Hauptbahnhof” [main train station] get into the right lane in the direction of “Ludwigshafen.” Drive past Mannheim Schloss [palace] and then keep in the lane on the far right. The Best Western Hotel Mannheim City is signposted from this point onwards.

 

From the “Hauptbahnhof” (main train station) you can take the following trams to reach the hotel:
The “1” in the direction of “Schönau,” the “3” in the direction of “Sandhofen,” the “4” in the direction of “Heddesheim” and the “5” in the direction of Heidelberg. Disembark at the stop “Paradeplatz.” From here, you can walk 500 metres to our hotel or change onto the tram “2” in the direction of “Neckarstadt” or “6” in the direction of “Rheingönnheim.” Stay on the tram until the stop “Rathaus.” From here, it is only 150 metres to the Best Western Hotel Mannheim City.

Yes! Our guests can park their car for 10,- € per night in our parking lot beside the hotel or in our underground car park (depending on availability). There is a public bus parking lot located approx. 150 metres away.

Hotel

On the day of arrival you can move into your room from 3 pm onwards and on the day of departure you can stay in your room until 11 am.

Yes! Pets can stay overnight for €9 per animal, per night.

Children from 0-6 years old can sleep for free in their parent’s room.

Children from 6-12 years old pay 50% for all services booked if they stay in the same room as their parents.

Children over 12 years old pay 100% for all services booked if they stay in the same room as their parents.

You can pay using Visa, American Express, Mastercard and ec Maestro cards.

As well as a delicious breakfast buffet, we offer our guests regional specialties in our charming hotel restaurant.

Breakfast:

  • Monday to Friday: 6 am to 10 am
  • Saturday 6 am to 11 am
  • Sundays and public holidays 7 am to 2 pm

Dinner:

  • Monday to Friday: 6 pm to 11 pm

Yes! Our guests can use the Wi-Fi for free throughout the entire hotel.

Surroundings

The hotel is located in Mannheim city centre. From here, you can discover the city’s tourist attractions by foot. You can visit Mannheim Palace or the Reiss Engelhorn Museum, for example. The “German Wine Route” is perfect for a day excursion. Discover more tips for excursions here.

Contact

Best Western Hotel Mannheim City
C7 9-11
​68159 Mannheim
Germany